Terms of service
Last updated: 13 October 2026
Welcome to Chitrashila (the "Website", chitrashila.com), operated by Chitrashila Artwork, Vaishali Nagar Ward No 3, Bramhni-Kalmeshwar, Nagpur, Maharashtra 441501, India ("Chitrashila", "we", "us"). These terms and conditions ("Terms") govern your access to and use of the Website and purchases made through it. By using the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.
1. Use of the Website
a. You must be at least 18 years old to place an order. By using the Website, you confirm that you are at least 18 years old.
b. You agree to provide accurate, current and complete information when creating an account or placing an order.
c. You are responsible for keeping your account and password confidential and for all activity under your account.
d. You agree not to misuse the Website, including placing fraudulent orders, repeatedly refusing COD deliveries, posting unlawful content, or attempting to interfere with the Website's operation.
2. Products, Prices and Orders
a. Product Images & Videos: Product photos on the Website are professionally shot and edited for lighting, background and clarity so that details are easy to see. The product you receive is the same product shown; however, the actual colour, shade or finish may look slightly different from the photos because of screen settings, lighting and the handmade/natural nature of our products. Where a product video is shown, it is a recording of the actual product and is the closest representation of what you will receive. Minor differences between the image and the actual product are not treated as a defect; a product that is materially different from its description is covered under our Refund & Returns Policy.
b. All prices are in Indian Rupees (INR) and inclusive of GST unless stated otherwise. Shipping charges, if any, are shown separately at checkout before payment. Prices may change without notice, but the price confirmed at the time of your order will apply to that order.
c. Your order is an offer to buy. An order is accepted only when it is dispatched. If a product is unavailable, or there is an obvious pricing or description error, we may cancel the order before dispatch and refund any amount paid in full.
d. All purchases are subject to our Refund & Returns Policy and Shipping Policy, which form part of these Terms.
e. Country of origin: Unless stated otherwise on the product page, all products are made in India.
f. Natural & Traditional Products: Many of our products (sandalwood, camphor, kumkum, haldi, tilak powders, cotton wicks, handmade decor) are natural or handmade. Minor variation in colour, aroma, texture, size and finish is natural and is not a defect.
g. Intended Use: Pooja Samagri products sold on the Website are intended for tilak, pooja and ritual use only. They are not cosmetic, food or medicinal products. Please read the "Important Information" section on each product page before purchase and follow the storage and safety guidance given there.
h. Traditional Significance: Any spiritual, Vastu or traditional significance described on the Website (for idols, yantras, rangoli, tilak etc.) reflects traditional belief and is shared for cultural context only. No specific result or outcome is promised.
3. Payments
a. We accept prepaid payments through our secure payment partners and Cash on Delivery for eligible orders in India. We do not store your card details.
b. If a prepaid transaction fails but the amount is debited, it is normally reversed by your bank within 5–7 working days. Contact us with the transaction details if it is not.
4. Intellectual Property
a. The Website and its content — designs, product photographs, artwork, text, logos and the CHITRASHILA® mark — are owned by Chitrashila Artwork and protected under Indian copyright and trademark law.
b. You may not copy, reproduce, modify or distribute any content from the Website without our prior written consent.
5. Reviews and User Content
a. Reviews, photos or comments you post on the Website may be shown on the Website. If we would like to re-share a photo or video you have tagged us in on social media, we will ask you first (a reply saying "yes" is enough) and credit you. You can ask us to remove it at any time. You confirm that content you post is your own and not misleading.
6. Privacy
a. Your use of the Website is governed by our Privacy Policy. By using the Website, you consent to the collection and use of your information in accordance with it.
7. Limitation of Liability
a. To the maximum extent permitted by law, Chitrashila, its owners, employees or agents shall not be liable for any indirect, incidental, special or consequential loss arising from use of the Website or products, and our total liability for any order shall not exceed the amount paid for that order.
b. Nothing in these Terms limits or excludes any right you have under the Consumer Protection Act, 2019 or any other applicable Indian law, including your right to a refund or replacement for defective, deficient or wrongly delivered goods.
8. Grievance Redressal
a. In line with the Consumer Protection (E-Commerce) Rules, 2020, you may contact our Grievance Officer for any complaint:
Utkarsh Manjare — Grievance Officer, Chitrashila Artwork
Vaishali Nagar Ward No 3, Bramhni-Kalmeshwar,
Nagpur, Maharashtra 441501, India
Email: info@chitrashila.com | Phone/WhatsApp: +91-8484004428
(Mon–Sat, 10 am – 7 pm IST)
b. We acknowledge complaints within 48 hours and resolve them within one month of receipt.
8A. Communications
a. By placing an order you agree to receive order-related messages (confirmation, dispatch, delivery, refund) by SMS, WhatsApp, email or call. Marketing messages are sent only if you have opted in; you can stop them any time by replying STOP or using the unsubscribe link.
8B. Offers and Coupon Codes
a. Offers and coupon codes are valid for the period and conditions shown, cannot be combined unless stated, and may be withdrawn in case of misuse or technical error.
8C. Third-Party Links
a. Links to other websites (courier tracking, payment partners, social media) are provided for convenience. We are not responsible for the content or practices of those websites.
8D. Events Beyond Our Control
a. We are not responsible for delay or failure caused by events beyond our reasonable control (natural calamity, strikes, lockdowns, courier network failure, government action). Your right to cancel an undelivered order and receive a full refund is not affected.
8E. Product Safety
a. Camphor, wicks, diyas and similar items involve an open flame. Please follow the safety notes on the product page, keep them away from children and never leave a flame unattended.
9. Governing Law and Jurisdiction
a. These Terms are governed by the laws of India. Subject to clause 9(b), courts at Nagpur, Maharashtra shall have jurisdiction.
b. Nothing in this clause restricts your right as a consumer to approach the Consumer Commission having jurisdiction over your place of residence or work under the Consumer Protection Act, 2019.
10. Changes to Terms; General
a. We may update these Terms from time to time. The "Last updated" date is shown at the top. Changes apply to orders placed after that date.
b. If any part of these Terms is held invalid, the rest continues to apply. Our not enforcing a term on one occasion does not waive our right to enforce it later.
Questions about these Terms: +91-8484004428 | info@chitrashila.com. Thank you for visiting Chitrashila.