Shipping policy

Last updated: 13 October 2026

1. Shipping Within India

• Free shipping on orders of ₹400 or more.
• Orders below ₹400 carry a flat shipping charge of ₹59, shown clearly at checkout before you pay.
• Cash on Delivery (COD) is available across India. Any COD handling charge, if applicable, is shown at checkout.
• All prices on the website are in Indian Rupees (INR) and inclusive of GST. There are no hidden charges — the amount shown at checkout is the final amount.

2. Processing & Delivery Time

• Orders are checked, packed and dispatched from Nagpur, Maharashtra, usually within 1–3 working days of order confirmation.
• Delivery normally takes 4–10 working days after dispatch for most pin codes, and up to 15 working days for remote areas, North-East states, J&K and islands.
• These timelines are estimates. Delays due to festivals, weather, strikes, courier network issues or other events beyond our control may occur; we will keep you informed.
• Late delivery: If your order is not delivered within 15 working days after the estimated delivery time shown above, you may cancel it and receive a full refund, or ask us to re-ship it free of cost. If the courier confirms the parcel is lost at any time, the same choice applies immediately.

3. Tracking & Delivery

• You will receive the tracking link by SMS/WhatsApp/email once your order is shipped.
• Please provide a complete address with pin code, landmark and a working mobile number. Address changes are possible only before dispatch.
• The courier will normally attempt delivery up to 3 times. If the parcel is undelivered because the address was incorrect, the phone was unreachable or delivery was refused, it returns to us (RTO) and is handled as per Section 1 of our Refund & Returns Policy.
• Please check the parcel at delivery and record a video while opening it. Report any damaged, wrong or missing item within 48 hours with the video — it helps us settle the claim quickly with the courier (see Section 2 of our Refund & Returns Policy).

4. International Shipping

• We ship selected products internationally. Product prices remain the same as shown on the website; international shipping is charged separately.
• The shipping amount shown at checkout for international addresses is indicative. After you place the order, we verify whether we can ship to your country and confirm the exact shipping charge with you by email/WhatsApp. The order is dispatched only after you confirm. If the charge is not acceptable to you, or we cannot ship to your location, the order is cancelled and any amount paid is refunded in full.
• Delivery time for international orders is typically 10–25 working days after dispatch, depending on the destination and customs clearance.
• Customs duties, import taxes and local charges at the destination are the customer's responsibility and are not included in our prices.
• Sandalwood products are shipped within India only. Red sandalwood (Lal Chandan / Rakta Chandan) and white sandalwood (Safed Chandan) sticks, wood and powders are regulated forest products under Indian law and are not shipped outside India. These products are not offered for international delivery at checkout; if an international order for such a product is placed by any means, it will be cancelled and the amount paid refunded in full.
• Other natural items (e.g. camphor, kumkum, haldi, tilak powders) may be restricted in certain countries. It is the customer's responsibility to check local import rules; parcels held or destroyed by customs are not refundable, unless the hold was caused by an error in our paperwork.

5. Contact

For any shipping query: WhatsApp/Call +91-8484004428 | info@chitrashila.com
Chitrashila Artwork, Vaishali Nagar Ward No 3, Bramhni-Kalmeshwar, Nagpur, Maharashtra 441501, India.

This policy may be updated from time to time. Changes apply to orders placed after the update date shown above.