Popular questions from our customers
General
Q: What are Chaitrangan Rangoli marbles?
Chaitrangan rangoli marbles are handcrafted marbles featuring traditional Chaitrangan rangoli designs, used to create beautiful and symbolic rangolis in Hindu households. They offer a convenient and beautiful alternative to traditional hand-drawn rangolis.
Q: What are the benefits of using Chitrashila rangoli?
- Convenience: Eliminates the need for daily rangoli drawing, saving time and effort.
- Long-lasting beauty: High-quality materials and washable design ensure vibrant colors stay fresh.
- Versatility: Place them in entrances, puja rooms, near Tulsi plants, doorways, etc.
- Cultural connection: Keep the tradition of Chaitrangan alive and share its symbolism with family.
- Gifting option: Meaningful gift for mothers, wives, grandmothers, or any married woman.
Q: What materials are used?
We use sturdy black marble with vibrant white paint for the designs.
Q: Are the marbles washable?
Yes! You can gently wipe them with a wet cloth to maintain their beauty.
Shopping
Q: What Shipping Methods Are Available?
We offer multiple shipping methods to ensure a smooth and flexible delivery experience for our customers. Depending on your location and preferences, we provide standard and expedited shipping options. Each order is carefully packaged to protect your items, and tracking information is provided once your order is shipped.
For more details on available shipping methods and estimated delivery times, please refer to the shipping information page or contact our customer support team.
Q: Do You Ship Internationally?
Currently, we do not offer international shipping. We are focused on serving customers within our country at this time.
Q: How long does it take for home delivery?
Our home delivery typically takes 7-15 days, ensuring your order arrives safely and on time.
Q: How Long Will It Take To Get My Package?
We aim to process and dispatch your order as quickly as possible. Delivery times may vary based on your location and the selected shipping method. Typically, you can expect your package to arrive within 5–7 (sometime it will take 15 days) business days from the date of dispatch. Once your order is shipped, we’ll provide you with tracking details so you can stay updated on your package’s journey.
Payment
Q: What payment methods do you accept?
We offer a variety of secure and convenient payment options to suit your needs:
- UPI: Pay instantly using your Unified Payments Interface (UPI) app for a quick and seamless experience.
- Credit/Debit Cards: We accept all major credit and debit cards for your online purchases.
- PhonePe: Pay easily through your PhonePe app for a familiar and trusted payment method.
- Google Pay: Use your Google Pay account for a fast and secure checkout process.
- Cash on Delivery (COD): Pay in cash upon delivery for added convenience. Please note that COD charges may apply.
We use a secure payment gateway, to offer various online payment options like credit/debit cards, net banking, wallets, etc.
Q: Is it safe to make online payments on your website?
Yes, your online transactions are completely safe and secure. We use industry-standard encryption technologies and partner with trusted payment gateways to ensure your financial information is protected.
Q: What are the COD charges?
The COD charges will be displayed at checkout based on your order value and delivery location.
Orders & Returns
Q: How can I place an Order?
You can order through our website or by contacting us directly.
Q: What are your shipping options?
We offer various shipping options to suit your needs and location. Specific details will be available on our website.
Q: Can I cancel my order?
Unfortunately, orders cannot be canceled after 24 hours of being placed. However, in exceptional cases within 24 hours, we may accept your cancellation request with a deduction for shipping and applicable fees. Please contact us for assistance.
Q: What if I receive a damaged or incorrect product?
Contact us within 24 hours of delivery with photos or video evidence. We'll arrange a replacement or full refund once verified.
Q: Can I return an unwanted product?
Unfortunately, we do not accept returns or exchanges for unwanted products. Please choose carefully before placing your order.
Q: When will I receive my refund?
Refunds are processed within 15 working days after your return request is approved. You'll receive an email notification.
Q: How long does it take to process and ship my order?
Orders are processed and inspected before shipping, typically taking 1-2 business days.
Q: Who delivers my order?
We use reliable delivery partners to ensure safe and secure delivery.
Q: How long will it take for my order to arrive?
Delivery time is typically 4-15 business days within India.
Q: Do you offer wholesale options?
Yes, we do! Please contact us for more information.