Privacy policy
Objective, Scope, and Applicability:
Chitrashila.com (“we,” “our,” “us”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and transfer personal information through our platforms, including the website https://www.chitrashila.com/ and mobile sites (collectively referred to as the “Platform”). This policy is applicable to individuals browsing, accessing the Platform, or providing information in connection with the products and services offered by Chitrashila Artwork. By using our Platform, you consent to the collection and use of your information as per this Policy.
This Policy does not apply to personal information collected offline, to websites not linking to this Policy, to users outside India, or to third-party websites linked from the Platform.
Personal Information Definition:
For the purposes of this Policy, “Personal Information” refers to any information related to an individual, capable of identifying them directly or indirectly, submitted to and/or collected over the Platform, and maintained in an accessible form. Information publicly available or accessible under applicable laws is excluded from this definition.
How Do We Collect Your Personal Information:
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Submission on the Platform:
- Personal Information is collected when voluntarily submitted on the Platform during registration, product orders, newsletter sign-ups, surveys, or customer care interactions.
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Automatic Collection:
- Certain information is automatically collected when you interact with the Platform, such as browsing patterns and preferences. Technologies like cookies, Internet tags, and web beacons are used for this purpose.
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Other Sources:
- Information may be received from third parties, including updates on delivery details. Additionally, data may be obtained from third-party applications or social media sites if you opt-in.
Categories of Personal Information We Collect:
- Name, email, postal address, phone number, country
- Date of birth, language preference, location
- Publicly available information
- Names and addresses of product recipients
- IP addresses
- Product interest information
- Technical data about devices used to access the Platform
Purpose of Personal Information Collection: We may use Personal Information for various purposes, including but not limited to verifying identity, fulfilling product purchases, communicating about account activities, sending newsletters, conducting surveys, improving services, analyzing trends, and complying with legal obligations.
Legal Basis for Personal Information Collection:
- Performance of a Contract
- Legitimate Interest
- Compliance with a Legal Obligation
- Consent
Sharing of Personal Information: Authorized personnel have access to Personal Information. Sharing may occur with affiliates, service providers, or in case of a business merger/sale. We do not rent or sell Personal Information. Disclosure may also happen to comply with legal obligations or protect against illegal activities.
Retention of Personal Information: Personal Information is retained as long as necessary or permitted by law. Adequate safeguards are in place to protect against unauthorized access or disclosure.
Opting Out: Customers can opt-out of receiving promotional communications. Choices include updating account information, unsubscribing from newsletters, or removing content from public spaces. Consent withdrawal is allowed, but processing before withdrawal remains lawful.
Storage of Personal Information: Information may be stored on secure on-site servers or via third-party cloud services. Security measures are taken to protect Personal Information.
Disposal of Personal Information: Personal Information is used only for its intended purposes, and safeguards are in place for proper disposal.
Use of Cookies: Cookies may be used to track preferences and activities on the Platform. Users can manage cookie settings in their browsers.
Customer Comments and Content: Comments or content posted on the Platform may be read, collected, or used by third parties. Chitrashila Artwork is not responsible for submitted information.
Links to Third-Party Sites: The Platform may contain links to third-party websites. Chitrashila Artwork is not responsible for the content or use of these websites. Users should review the terms and privacy policies of third-party sites.
Third-Party Analytics: Third-party analytics services are used to evaluate Platform usage. Users consent to the processing of their information by these providers.
Children: The Platform is not intended for individuals under the age of eighteen (18). Chitrashila Artwork does not knowingly collect personal information from individuals under eighteen (18).
Security: Various measures, including physical, technical, and organizational controls, are implemented to protect Personal Information. Online security tools and encryption technologies are used to prevent unauthorized access.
Policy Review: This Policy is subject to periodic review, and changes may be made. Users are encouraged to review the updated Policy upon any changes.
Privacy Concerns: For privacy concerns, complaints, or queries, users can contact the Grievance Officer:
Saurabh (Grievance Officer) Chitrashila Artwork
Email: info@chitrashila.com